Claimory is a claims management platform built for collision repair shops that handle insurance claims. It tracks every claim from first notice of loss through teardown, supplement submission, adjuster approval, repair, invoicing, and final payment in one timeline. Claimory works alongside estimating tools like CCC ONE, Mitchell, and Audatex, it does not replace them. Built-in AI reads the full claim record to flag missed line items, draft adjuster emails in the shop's voice, and surface aging supplements before money is lost. Plans start at $49 per month with a 14-day free trial. Every vehicle in the shop becomes a Claim Workspace, a single timeline where every photo, file, message, supplement, and dollar lives, accessible to every team member who needs it.
Step one is intake. Capture VIN, customer, and insurance carrier details in under a minute. Import the original estimate XML from CCC ONE, Mitchell, or Audatex in one click. Line items, parts, labor, and totals come through structured. Step two is lifecycle tracking. Every supplement is logged with adjuster, status, and aging clock per carrier. The branded customer portal sends automated repair updates by SMS or QR code. AI catches missed line items on the original estimate before the carrier closes the file. Team tasks live on a kanban board with assignments, due dates, and overdue flags. Step three is closeout. Generate the final invoice directly from the claim record. Track insurance payments, deductible collection, and customer payments in one ledger. Export the full audit-ready timeline for any DRP audit, carrier inquiry, or attorney request.
Claimory ships a full AI layer that reads the actual claim record before it answers. Claim Audit flags missed labor ops, blend time, R&I, OEM procedures, and supplement opportunities across a multi-pass review. The per-claim AI drawer answers questions in 3 seconds using notes, files, photos, messages, and supplement state. AI email drafts write supplement requests and adjuster replies in the shop's voice. AI SMS rewrite polishes customer texts. The AI document parser extracts line items from supplement PDFs and estimate sheets. The AI photo analyzer classifies damage in teardown photos. An AI cost dashboard exposes per-workspace spend and per-role usage limits. Every finding includes confidence, math, and a source citation when one exists. Nothing leaves the shop without a human approval.
The supplement aging dashboard shows every open supplement with submission date, adjuster, status, and days pending. Aging thresholds are configurable per carrier so State Farm and GEICO get flagged on the cadence each carrier actually moves at. Per-claim margin tracks labor, parts, paint, sublet, betterment, and gross margin against the estimate in real time. The supplement-ready package generator bundles photos, line items, summary, and clauses into a carrier-ready submission. The estimate-vs-actuals delta tracker surfaces where the original estimate was light. Cost-per-claim benchmark, expense anomaly detection, recurring expense forecast, and payment aging tracker close the loop on every place revenue leaks.
A token QR portal on the work order shows a branded status page with no login required. Live repair status moves through disassembly, body, paint, reassembly, QA, and ready as the production board moves. Photo updates from the bay land on the customer-facing page automatically. Two-way SMS via Telnyx lets customers reply on real workspace numbers, with messages threaded into the claim. Customer photo uploads land in the claim, not the front desk inbox. E-signature covers authorizations, supplements, and pickup-delivery. Self-serve appointment scheduling routes inspection, drop-off, and pickup requests into the calendar. Loyalty, referrals, and review prompts close the customer loop after delivery.
The claim record holds VIN, customer, vehicle, status, all dates, all dollar fields, deductible, and a full audit log. Role-based access (Owner, Manager, Estimator, Front Desk, Tech) is enforced through a database RPC. Workspace invites and SSO (Enterprise) onboard new hires in minutes. The calendar covers inspections, paint, delivery, and recurring events. Workflow automation fires rule-based triggers on claim events. Tasks run on a drag-drop kanban with bulk and recurring creation. Inventory and parts orders link to claims with stock log, low-stock alerts, and a barcode scanner. The total loss workflow ships carrier-specific templates, toggleable charges, branded invoice, send-to-insurance and send-to-tow in one dialog, and a badge on every list view. The loaner fleet ledger handles rentals, agreements, and maintenance reminders. Towing covers logs, providers, in-house trucks, drivers, schedules, status timeline, and a tow invoice. Cash jobs sit in a separate pipeline with deposit-first lifecycle so insurance KPIs stay clean. Bridge gives sublet shops and partners scoped access to a single claim.
A modular configurable dashboard lets multi-shop owners give each location its own layout. Real-time widgets cover revenue, claim status, supplements, pending payments, team status, and the activity feed. Cycle time tracks days-in-shop per claim, per stage, and per carrier with outlier flagging. Supplement recovery rates split by carrier and estimator. Carrier performance metrics surface approval times and payment timeliness. Monthly P&L exports for the bookkeeper. Tax and compliance reports include a dedicated tax tab and tax reminders. The financial calendar heatmap visualizes revenue, expenses, and payment events. Branded PDF exports use the shop's brand palette. Excel and CSV exports cover every dashboard. The accountant share link is read-only and free of seat cost. DRP scorecards combine cycle time, severity, supplement aging, and CSI in one carrier-ready view. Sales commissions auto-generate monthly with per-rep detail.
Gmail and Outlook OAuth connect the shop mailbox so adjuster threads sync into the claim record. CCC ONE, Mitchell, and Audatex estimate XML imports side-by-side. Telnyx two-way SMS uses real workspace numbers, not a shared shortcode. Stripe handles subscription billing and customer payments with webhook idempotency that survives retries. The insurance carrier directory ships pre-loaded with US and Canadian carriers, contacts, and labor rates. Cash jobs are data-isolated in their own tables. Supabase-backed cloud storage holds claim files, customer uploads, photos, and signed packages with row-level security. Resend handles transactional email separate from the shop's own mailbox.
Postgres row-level security runs on every workspace-scoped table, making cross-shop data leakage structurally impossible. Two-factor authentication is available per user. Workspace audit logs, super-admin audit logs, security event logs, and audit-integrity reports verify the logs themselves have not been tampered with. OAuth tokens, Telnyx credentials, and shop secrets are stored encrypted with a dedicated secrets-management layer and a separate secrets audit log. Failed-login tracking and IP blocking protect against brute-force. Workspace owners can export their full data at any time. A GDPR-style cookie consent banner and a self-serve delete-account flow are live. AI providers contractually do not train on Claimory workspace data.
A web and mobile app that runs the operational layer of a body shop: claim records, supplements, photo documentation, e-signature, branded customer portal, two-way SMS, Claim Audit, AI email and SMS drafts, AI document and photo parsing, cycle time tracking, per-claim margin, expense anomaly detection, supplement aging, monthly P&L, DRP scorecards, total loss workflow, loaner fleet, towing dashboard, and cash job pipeline.
Not an estimating system. Not a general auto repair tool. Not a replacement for CCC ONE, Mitchell, or Audatex. Not a marketplace. Not a referral network. The scope is intentionally narrow: collision claims, end to end.
Founded January 2026 in Los Angeles by collision shop operators who lived the chaos of supplements, adjuster silences, and DRP audits. Every feature originates from a real shop pain.
No. Those are estimating systems for writing line items and pricing parts. Claimory runs everything that happens around the estimate: supplements, customer communication, adjuster follow-up, team coordination, cycle time, and payment.
Yes. Import estimate XML from any of the three major estimating systems and Claimory runs the claim lifecycle on top.
Los Angeles, California. The team is reachable Monday to Friday during business hours.