Claimory is the management layer that sits on top of CCC ONE, Mitchell, and Audatex. It tracks every claim from first call to final payment, catches the supplements your team forgets, and gets the carrier on the phone before the cycle goes sideways. State Farm, Geico, Progressive, USAA, Allstate, all in one queue. Plans from $49 per month per location, with a 14-day free trial. No credit card required.
Insurance claims do not fall apart in one big mistake. They die a thousand small deaths. Supplements written but never submitted, $1,200 to $4,000 per claim. Adjuster emails that sit for 5 plus days, $300 to $900 in cycle-time cost. 'Where is my car' calls that eat 12 to 18 hours a week of office-manager time. Customer deductibles that were never collected, $400 to $1,500 per slip. DRP scorecards quietly tanking and lost referral volume by the time State Farm Select Service or Allstate Good Hands sends the warning email.
You already have CCC ONE or Mitchell. They write parts and labor. They do not run the claim. Claimory is what runs the claim. From the first call your office takes, through every supplement, every adjuster email, every customer text, every photo, all the way to the final check posting in your bank account. One file. One timeline. One source of truth for everyone who touches the car.
Step 1 Intake: one screen captures customer, vehicle, carrier, claim number, deductible, rental coverage, and photos. The clock starts. Step 2 Estimate and supplement: your estimator writes in CCC, Mitchell, or Audatex; Claimory pulls the line items, watches for missing operations, and flags supplements. Step 3 Production: tasks for parts, body, paint, refinish, QC, each step time-stamped, bottlenecks visible the minute they appear. Step 4 Customer updates and adjuster comms: customer gets a private link with photos and ETA; adjusters get one clean email thread per claim. Step 5 Payment and close: insurance check posts, deductible posts, totals reconcile, claim closes, records are searchable forever. You can run this whole flow on day one of your trial.
Claimory AI reads every estimate, every photo, every adjuster email. Concrete examples: missed seam sealer plus rocker panel attachment refinish flagged on a Honda CR-V quarter panel, $387 added. Geico ADAS rebuttal drafted in 90 seconds with the OEM citation, approved 80 percent of the time. Customer SMS in the shop's voice generated in one click so Marco at Westside Collision sounds like Marco, not a robot. Average shop runs 80 to 120 claims a month. AI catches a missed line item on roughly 1 in 6 claims. At an average recovery of $480 per catch, that is $6,400 to $9,600 in supplements that would otherwise close short. Plans from $49 a month, with a 14-day free trial.
A claim workspace is one page that holds everything about one car. Customer, vehicle, insurance, photos, the estimate, supplements (in order, by date), adjuster emails, customer texts, parts orders, deductible status, the insurance check posted or not, notes from the team. Anyone on the team can open it and know the whole story in 20 seconds. Think of it like a manila folder that does its own paperwork. If a supplement has been pending 8 days, the folder lights up. If a customer texts, the folder pings the office manager. If the AI sees a missed line item, the folder draws a circle around it. Or think of it like a surgical tray. Every slot has a label. If a slot is empty, the workspace shows you the empty slot. You cannot accidentally close a claim with a missing piece. That is why nothing closes short.
Conservative monthly recovery: $2,400 missed supplements caught, $1,200 in faster carrier approvals, $300 in customer deductibles not lost, $800 in phone-call labor redirected. Total $4,700 a month. Honest monthly: $6,800 plus $2,400 plus $900 plus $1,400. Total $11,500-plus. Plans from $49 a month. Net return on investment: 30x to 75x. Numbers based on internal claim data across Claimory shops, Q3 and Q4 2025. Recovery varies with claim volume, supplement rate, and how disciplined your shop is about chasing carriers.
Before, 8:47 AM Tuesday at a 12-bay shop running 90 claims a month: 14 unread adjuster emails, three from yesterday, two from Monday. A customer on hold for 9 minutes asking about their Subaru. Estimator writes a supplement on a notepad, gets pulled to a teardown, forgets to send it. Three claims show pending in CCC, no carrier name on the holdup. State Farm DRP scorecard email arrives at 4 PM, your photo compliance dropped to 88 percent and you did not know. After Claimory, same shop 30 days later: the office manager opens Claimory and sees 4 claims pending carrier response, color-coded by aging, Geico has been sitting 6 days, she picks up the phone first. The customer for the Subaru never calls because they got a text yesterday with status, ETA, and a photo. Estimator finds the Honda frame issue, photos and supplement submitted in 90 seconds from the bay floor, in Progressive's queue before lunch. You already corrected the State Farm photo dip three weeks ago. Revenue per claim is up $640 from 30 days ago and you know exactly why. Same shop. Same staff. Same claim volume. Different week.
CCC ONE, Mitchell, and Audatex write the estimate. Generic shop software like Tekmetric and Shop-Ware run a general repair shop, not collision. Claimory runs the claim from intake to close, tracks every supplement and follow-up, drafts adjuster emails and customer SMS in the shop's voice, ships a customer-facing repair status portal, runs Claim Audit for missed line items, and tracks DRP scorecards. CCC does not do these. Tekmetric and Shop-Ware were not built for collision insurance work. You keep CCC. You add Claimory. They work together.
No. Claimory is not an estimating system. Keep using CCC ONE, Mitchell, or Audatex to write estimates. Claimory runs everything around the estimate: supplements, customer portal, adjuster follow-up, cycle time, team tasks, and final payment.
Plans from $49 per month per location, with a 14-day free trial. No credit card required. Starter $49, Professional $129, Elite $349, and Enterprise custom.
Collision repair shops of every size, from single-owner independents to multi-location DRP groups. Owners, managers, estimators, technicians, and front office each get a role-scoped view.
Claimory AI reads every estimate, every photo, and every adjuster email on the claim. The average shop runs 80 to 120 claims a month, and the AI catches a missed line item on roughly 1 in 6 claims at an average recovery of $480 per catch. That is $6,400 to $9,600 in supplements that would otherwise close short. Plans from $49 a month, with a 14-day free trial. Claim Audit is included in the Professional plan at $129 a month, where a single supplement catch pays for the plan three times over.
Every vehicle in the shop becomes a Claim Workspace, a single timeline where every photo, file, message, supplement, and dollar lives, accessible to every team member who needs it.